Whether you want to upgrade your technology, implement a new tool, or put new technology policies into place, you should always include training in your plans. Always, always, always include training in your technology plans. Did we say that enough times? What seems intuitive, useful, or exciting to you can seem complicated, overwhelming, or unnecessary to new users.
Imagine a young girl stuck in a hospital for months-or years-finally getting to live out her fantasy of roaming with wild horses on an Argentine plain. One girl did, in a manner of speaking, thanks to "Dream Adventures," a new campaign from online travel agency Expedia.
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